These terms and conditions ("Terms" or "Agreement") set out the basis upon which you ("You" or "User") may access and make use of, and the basis upon which we may supply, our services ("Services") to you from WCOIN, operating the platform commonly known as wcoingames ("Website").
Please read these Terms carefully as they form a legally binding contract between You and us. By using the Website and our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2.1 By registering an account with the Website, You enter into a contract with WCOIN and agree to be bound by:
By registering and using the Website, You are deemed to have accepted and understood all of the above terms and policies.
2.2 Please read this Agreement carefully to make sure You fully understand its content and the rules and conditions that apply to You when accessing and using the Website or any of the Services offered. If You have any doubts as to Your rights and obligations resulting from the acceptance of this Agreement, please consult a legal advisor in Your jurisdiction before further using the Website and accessing its content.
2.3 Each time You visit our Website and/or access our Services, You will be deemed to have accepted these Terms as then in force, including any amendments which may have been made to the Terms since Your last visit and/or use of the Services. If You do not agree to accept and be bound by these Terms, You must not use our Services and Website.
3.1 These Terms come into force as soon as You complete the registration process, which includes checking the box accepting these Terms and successfully creating an account. By using any part of the Website following account creation, You agree to these Terms applying to the use of the Website.
3.2 The terms noted in these Terms shall prevail in the event of any conflict between the terms within these Terms and any of the Game Rules or other documents referred to in these Terms.
4.1 When You register an account with us (a "WCOIN Account") You agree, warrant, and represent that:
4.2 You are not permitted to register or use more than one WCOIN Account for the purposes of accessing the Services without our prior agreement, which will be reviewed on a case-by-case basis. If You notice that You have more than one registered WCOIN Account You must notify us immediately. Failure to do so may lead to Your WCOIN Account(s) being blocked and the funds retained.
4.3 We may limit the creation of accounts to one per person, family, household address, email address, telephone number, IP address, payment method, linked e-wallet accounts, mobile device, computer and/or application download instance. Under no circumstances will we be obliged to circumvent or lift these restrictions, but we may consider any justifiable request to do so on a case-by-case basis. Please contact our customer support team for assistance at [email protected].
4.4 Should we believe, in our sole and absolute discretion, that You have registered and/or used more than one account with us in contravention of clause 4.2, we may restrict, suspend and/or permanently close any and/or all such accounts, withhold any winnings linked to said accounts and levy an administration charge for dealing with the same.
4.5 The availability of the Services does not constitute an offer, solicitation or invitation by us for the use of our Services in any jurisdictions in which such use is prohibited by law. If You use our Services in breach of any local, national, federal, provincial, state or other laws that apply to You, we will not be liable to You for any consequences of such use. You are responsible for researching the laws applicable in Your locality or country. You must ensure that You are complying with the law in the jurisdiction in which You are using the Website or any Service.
4.6 You must keep Your personal information updated and current at all times; failure to do so may limit our ability to provide certain of the Services to You including, but not limited to, the processing of deposit and/or withdrawal requests in a timely manner, or at all. You may update Your details at any time by accessing the account section of our Website. Should You require assistance in updating Your personal information You may contact our customer support team at [email protected].
4.7 By accepting these Terms in registering or using the Website You acknowledge and agree that we are entitled to conduct any and all such identification, credit, fraud and other verification checks from time to time as we may require and/or as may be required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and our Services generally. You agree that You will provide us with all information that we require in connection with such verification checks. We will be entitled to suspend or restrict Your account in any way that we deem appropriate, until such time as we have completed those verification checks to our sole satisfaction.
4.8 As part of the registration and verification process, we may transfer any information provided to us pursuant to clause 4.7 to certain third parties for the purposes of assisting with and completing any verification process, and You specifically agree and consent to such transfers and processing.
4.9 It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone.
4.10 We are not liable or responsible for any abuse or misuse of Your WCOIN Account by third parties due to Your disclosure, whether intentional, accidental, active or passive, of Your login details to any third party.
4.11 You are responsible for all activities that occur under Your WCOIN Account.
5.1 WCOIN shall be entitled to close or suspend Your WCOIN Account if:
5.2 If we close or suspend Your WCOIN Account for any of the reasons referred to in 5.1, You shall, to the extent permitted by applicable laws, be liable for any and all claims, direct losses, liabilities, damages, costs and expenses incurred or suffered by us (together, the "Claims") arising therefrom and shall, to the extent permitted by applicable laws, indemnify us on demand for such Claims.
5.3 In the circumstances referred to in 5.1, we shall also be entitled to void any bets placed by You following such actions by You or to withhold and/or retain any and all amounts which would otherwise have been paid or payable to You (including any winnings).
5.4 In the interests of fair play for all, You are not permitted to utilise or deploy any novel or recognised betting techniques while using our Website which are designed to circumvent the standard house edge in our games. Should we detect that You have engaged in activity of this nature, we may immediately suspend, terminate or restrict access to Your WCOIN Account and/or retain the balance of any funds therein.
5.5 We reserve the right to suspend or terminate Your account at any time, with or without notice, if we suspect that Your WCOIN Account has been compromised or is being used in breach of our Terms of Service.
5.6 If we close Your WCOIN Account, and believe, at our sole discretion, that any portion or all of the remaining balance is due to You, we will inform You of the available means to withdraw that remaining balance.
6.1 As at the time of writing, You are forbidden to register on the Website and/or use our Services if You are a resident of any of the following territories: Afghanistan, Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Kingdom, United Arab Emirates, U.S.A or the U.S.A dependencies (collectively, the "Restricted Territories").
6.2 In addition to the Restricted Territories, we reserve the right to refuse customers from any other country at our sole discretion.
6.3 Particular third party provider games are also not available in certain countries due to licensing and local restrictions.
6.4 We deploy technological solutions to prevent persons located in Restricted Territories from registering an account and/or otherwise being able to access or use the Services. You acknowledge and agree that we will not be responsible to You for, and will be indemnified in relation to, any losses suffered by You as a result of Your attempting to access the Website and the Services from within a Restricted Territory, including by way of any means designed to circumvent any controls or technological solutions that we may have in place from time to time, and which are intended to prevent or limit such access.
6.5 By accessing the Website and Services, and entering into this Agreement, You confirm that You are not located in a Restricted Territory or a jurisdiction in which it is illegal to use the Services.
6.6 You will not use our Services while located in any jurisdiction that prohibits the placing and/or accepting of bets online and/or playing casino and/or live games.
6.7 You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of players’ device properties, detection of geo-location and IP masking, transactions analysis and blockchain analysis.
7.1 Prior to Your use of the Service and on an ongoing basis You represent, warrant, covenant and agree that:
7.2 We may be required by anti-money laundering regulations, and as part of our internal policies, to make checks on the source of any funds placed on deposit by our customers. In the event that our checks do not provide us with sufficient information about You, we may request further information from You from time to time and You agree to promptly provide such information when requested to do so. We reserve the right to suspend or terminate Your account should we be unable to satisfy ourselves that Your source of funds is legitimate.
7.3 Deposits may be subject to minimum and/or maximum limits, which may be determined by the method of deposit, Your account and gameplay history, limits imposed by You on Yourself, or as otherwise determined by us at our sole discretion.
7.4 Deposited funds will be credited to Your account upon actual receipt of the same by us and/or our agents, as the case may be.
7.5 We will hold funds deposited to Your account separate from our own operational funds. In the event of insolvency, we provide no guarantee that deposited funds would be considered separate to our other assets and that all, or any, of Your funds will be returned to You.
7.6 WCOIN is not a financial institution, and funds deposited to Your WCOIN Account are not insured by any government agency, or otherwise protected by a deposit security scheme, nor will they bear interest.
7.7 Any amounts owed by You to WCOIN pursuant to these Terms may be deducted, whether in full or in part, from funds held in Your WCOIN Account without notice.
7.8 You agree to only deposit funds which You intend to use to interact with and/or make use of the Services. If we believe, in our sole and absolute discretion, that You have deposited funds with no intention of using said funds for the purpose of interacting with and/or making use of the Services, we may suspend or close Your account and may be required to report the matter to the relevant authorities.
8.1 You may only bet up to the lesser of (i) the amount held in Your WCOIN Account, or (ii) any limits set in the Game Rules. We will determine in our absolute discretion what the minimum and maximum bet selection is for each bet and this will be made clear on the Website before You place Your bet.
8.2 We will not be responsible or liable to You under any circumstances if You play a game and have not fully understood the Game Rules and/or how the game is operated.
8.3 You confirm that You are fully aware that there is a risk of losing money when interacting with the Services. By using our Services, You acknowledge and agree that You are wholly responsible for any losses You may suffer. You agree that Your use of the Services is at Your sole option, discretion and risk and further, that You will have no claim(s) whatsoever against WCOIN in respect of any losses incurred.
8.4 Third party games featured on our Website are provided by reputable developers and are tested and certified by independent testing laboratories to help ensure fairness and accuracy of, among other things, the games' random number generators ("RNG") and the return to player percentages ("RTP").
8.5 You acknowledge and agree that we have no control over the technical operation and/or functionality of third party provided games featured on the Website, and that we will not be held responsible, and will not be liable to You, in respect of any bug, error or defect in any such game.
8.6 Individual games may be subject to maximum payouts, as detailed in the relevant Game Rules. You acknowledge and agree that it is Your responsibility to ensure that You understand the Game Rules for any game that You wish to play and that You are comfortable that a bet You place, if successful, may exceed the maximum payout as stated in the Game Rules.
9.1 Due to the nature of the Services, and our ongoing anti-money-laundering obligations, You are not entitled to a refund on any sums deposited to Your WCOIN Account. You may, however, request a withdrawal of funds from Your WCOIN Account if:
9.2 We may delay or cancel withdrawals in order to carry out additional checks which we may consider necessary, at our sole discretion, from time to time. We may refuse withdrawal requests and/or withhold funds in the event that we discover any irregularities in the course of our investigations.
9.3 There may be circumstances in which monies are paid to You in error. We will use all reasonable endeavours to detect any such errors and inform You of them as soon as possible. In the event that You have been erroneously credited with any monies, You agree to hold those monies on trust for us and You will immediately repay the same to us upon request.
9.4 Whilst every effort is made to avoid mistakes when processing withdrawal requests, we will not be responsible or liable to You for Your errors or omissions when requesting to withdraw Your funds. In the event that any deposit or withdrawal request is processed incorrectly, it is Your responsibility to inform us and we will use all reasonable efforts to resolve the issue.
9.5 By default, we will process and authorise withdrawals via the same payment method(s) used for depositing funds to Your account. Should this not be possible, for whatever reason, or should You wish to initiate a withdrawal to a method other than that which was used for depositing funds, we may request additional documentation from You to prove that You are the legal holder of the requested withdrawal address. Further, and in accordance with our regulatory obligations, we may delay and/or suspend withdrawals from Your account until such time as any such requests have been properly fulfilled to our sole satisfaction.
9.6 It is always Your responsibility to ensure that:
Upon notification, we may suspend Your account to prevent any further interaction with the Services until such time as You request otherwise and we are satisfied with relevant checks.
9.7
At least one deposit is necessary to withdraw funds. All wagering requirements have to be fulfilled.
Casino games count differently for wagering requirements. Slots compared to other games have a different contribution. Please
find the full list below:
Please refer to the specific promotional terms for any variations to the above contribution percentages.
10.1.1 Low-Risk Wagering is defined as any betting pattern or strategy designed primarily to complete wagering requirements with minimal or zero risk to the player’s funds, rather than engaging in genuine entertainment play.
10.1.2 Low-Risk Wagering includes, but is not limited to, situations where:
10.2.1 Any user engaging in Low-Risk Wagering (as defined in clause 10.1) to meet bonus wagering requirements or to unfairly benefit from promotions shall be deemed to be engaging in Bonus Abuse and/or Fraudulent Activity.
10.2.2 The Platform strictly prohibits such practices. The determination of whether a betting pattern constitutes Low-Risk Wagering or Bonus Abuse rests solely with the Platform’s Risk Control Department, acting reasonably but in its sole discretion.
10.3.1 Upon the Platform’s determination that an account has engaged in Low-Risk Wagering or Bonus Abuse, the Platform reserves the absolute right to take any or all of the following actions, without prior notice to the user:
10.3.2 By accepting these Terms and Conditions, the User acknowledges and agrees that the Platform's decision regarding Low-Risk Wagering, Bonus Abuse and related enforcement measures shall be final and binding, subject always to any mandatory rights the User may have under applicable law.
If you have any questions regarding these Terms, please contact our support team at [email protected] before using the Services.